When customers call the Liebherr service hotline with questions about their refrigerator they are always asked for information from the serial plate. This plate is like an ID card for refrigerators and freezers.
It may well be that you’ve contacted us at some point with a question about your Liebherr appliance and been asked for the serial number or appliance name. There’s good reason for this as the information helps the hotline staff resolve any issues with greater speed and accuracy.
Where can the information be found?
It is found on the rating plate – a kind of ID card for refrigerators and freezers that displays all sorts of information about your appliance:
- the efficiency class
- the type of coolant used
- the net capacity
- the climate class
Our appliance overview shows you where to find the rating plate on different appliances. It is usually at the bottom left, inside the appliance. To view it, you might have to remove a drawer or shelf first. The only exception is with Liebherr chest freezers – with these the rating plate is sited on the outside panel on the right-hand side.
If you have questions about your appliance, we suggest that you first check the rating plate and note the appliance name (see the example below: IKB 2710 Index 20/001, service no.: 9987476-00).
The serial number is unique to your appliance and acts as a kind of identifier (in our example: 29.650.451.0). Our service staff can use the nine-digit serial number to tell you information such as when the appliance was shipped.
Do you have any questions or comments about rating plates? Then write to us! Use the comment function below this post or start/join in the discussions with us on the Liebherr Facebook page.